Question 1

What is Levante's Living?

Accepted Answer

Levante's Living is a platform for furnished apartments in Vienna. We connect you with high-quality, fully equipped apartments for stays from one month — ideal for professionals, students, expats, and companies.

Question 2

In which cities are you active?

Accepted Answer

We currently offer apartments in Vienna. More cities are planned.

Question 3

What does 'fully furnished' mean?

Accepted Answer

All our apartments are completely equipped: furniture, kitchen with dishes and appliances, bed linen, towels, WiFi, and all utilities are included in the rent. You just need your suitcase.

Question 4

How are you different from Airbnb or hotels?

Accepted Answer

Unlike Airbnb, our apartments are optimized for long-term stays and personally inspected by our team. Compared to hotels, we offer significantly more space, a private kitchen, and are 30-50% cheaper for stays of one month or longer.

Question 5

How do I book an apartment?

Accepted Answer

Send us a non-binding inquiry through our contact form or directly on the apartment page. We'll get back to you within 24 hours with an offer.

Question 6

How quickly will I receive a response?

Accepted Answer

We typically respond within 24 hours on business days. For urgent matters, you can also reach us via WhatsApp.

Question 7

What is the minimum rental period?

Accepted Answer

The minimum rental period is 3 months.

Question 8

Can I view the apartment beforehand?

Accepted Answer

We offer virtual viewings via video. In exceptional cases, in-person viewings are also possible — simply contact us.

Question 9

What's included in the rent?

Accepted Answer

The monthly price includes: furniture, kitchen, WiFi, bed linen, towels, electricity, heating, water, and building maintenance. No hidden costs.

Question 10

How does the deposit work?

Accepted Answer

The deposit is typically one month's rent. It is fully refunded upon move-out, provided there are no damages.

Question 11

Are there any broker fees?

Accepted Answer

No! With Levante's Living, there are no broker fees or commissions. The displayed monthly price is the final price.

Question 12

What payment methods are available?

Accepted Answer

Rent is paid via bank transfer. The first month's rent and deposit are due before move-in.

Question 13

How does the move-in process work?

Accepted Answer

On your move-in day, you'll receive a personal key handover. Our team will show you the apartment, explain all appliances, and answer your questions.

Question 14

What do I need to bring?

Accepted Answer

Just your suitcase! Everything else is already provided — from the coffee machine to the bed sheets.

Question 15

Can I extend my stay?

Accepted Answer

Yes, extensions are generally possible at short notice, subject to availability. Simply contact us in time.

Question 16

What are the cancellation terms?

Accepted Answer

Exact cancellation terms vary by contract. Generally, cancellation is possible with 30 days' notice. Details can be found in our Terms & Conditions.

Question 17

Is there a minimum number of apartments?

Accepted Answer

No, we serve companies from a single apartment. For multiple bookings, we offer attractive volume discounts.

Question 18

How do prices compare to hotels?

Accepted Answer

For stays of 3 months or longer, our apartments are 30-50% cheaper than comparable hotels. All utilities, WiFi, and furnishing are already included.

Question 19

Do you provide company invoices?

Accepted Answer

Yes, we issue proper invoices with VAT. Consolidated invoices for multiple apartments are available.

Question 20

How flexible are the contract terms?

Accepted Answer

We offer terms from 3 months. Extensions are possible at short notice. For long-term engagements, we're happy to create framework agreements.

Frequently Asked Questions

General

Booking & Inquiry

Costs & Payment

Move-In & Stay

For Companies

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