General Terms and Conditions

The Levante Hotels & Residences GmbH
Laudongasse 8, 1080 Vienna, Austria
As of: February 2026

§ 1 Scope of Application

(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for the rental and use of furnished apartments and residential units (hereinafter “Apartments”) of The Levante Hotels & Residences GmbH (hereinafter “Landlord”) to guests or tenants (hereinafter “Tenant”).

(2) Subletting or re-letting of the apartments provided, as well as their use for purposes other than residential, require the prior written consent of the Landlord.

(3) General terms and conditions of the Tenant shall only apply if this has been expressly agreed in writing in advance.

§ 2 Description of Services

(1) The Landlord provides the Tenant with a fully furnished and equipped apartment for the agreed period. The scope of furnishing and equipment is determined by the respective apartment description on the website and the individual rental agreement.

(2) The photos and descriptions displayed on the website serve as general information. Minor deviations in furnishing or equipment are possible and do not entitle the Tenant to a reduction in rental price, provided the overall quality and functionality of the apartment are maintained.

(3) Unless otherwise stated, the monthly rent includes operating costs, heating, electricity, water, internet (WiFi) and regular cleaning of common areas.

§ 3 Enquiry and Conclusion of Contract

(1) The presentation of apartments on the website does not constitute a binding offer, but an invitation to submit an offer (invitatio ad offerendum).

(2) By submitting an enquiry via the contact form or by email, the Tenant expresses a non-binding declaration of interest. A rental agreement is only concluded upon written confirmation by the Landlord and the signing of a separate rental contract.

(3) The Landlord reserves the right to reject enquiries without stating reasons.

§ 4 Rental Period and Minimum Stay

(1) The minimum rental period is, unless otherwise stated, one (1) month.

(2) The specific rental period is determined in the individual rental agreement. Extensions require written agreement and are subject to availability.

(3) The rental relationship ends automatically upon expiry of the agreed rental period without the need for separate termination, unless otherwise agreed in the rental contract.

§ 5 Prices and Payment Terms

(1) The prices stated on the website are monthly gross rents in euros including the statutory value added tax and the services mentioned in § 2 para. 3.

(2) Rent is to be transferred monthly in advance by the 1st of the respective month to the account specified in the rental agreement.

(3) Upon conclusion of the rental agreement, a security deposit in the amount of one (1) monthly rent is to be paid. The deposit will be refunded within 14 working days after proper return of the apartment and after deduction of any justified claims by the Landlord.

(4) If the Tenant is in default of a rental payment, the Landlord is entitled to charge default interest at the statutory rate.

§ 6 Check-in and Check-out

(1) Handover of the apartment (check-in) takes place on the agreed arrival date, generally from 3:00 PM. Earlier arrival is possible by prior arrangement and subject to availability.

(2) Return of the apartment (check-out) must take place on the agreed departure date by 11:00 AM at the latest. Later departure is possible by prior arrangement and subject to availability and may incur additional charges.

(3) The apartment is to be returned in the condition in which it was received. Normal wear and tear is excepted.

§ 7 Obligations of the Tenant

(1) The Tenant undertakes to treat the apartment with care and to observe the house rules.

(2) Damage to the apartment or its furnishings must be reported to the Landlord immediately.

(3) Smoking is prohibited in all apartments. In the event of a violation, a special cleaning fee may be charged.

(4) Bringing pets requires the prior written consent of the Landlord. An additional cleaning fee may be charged if applicable.

(5) Quiet hours are from 10:00 PM to 7:00 AM. Parties and events are not permitted in the apartments.

(6) The maximum occupancy of the apartment must not exceed the number of persons specified in the rental agreement.

§ 8 Cancellation and Early Termination

(1) Free cancellation is possible up to 30 days before the agreed arrival date.

(2) For cancellations between 30 and 14 days before arrival, 50% of the first monthly rent will be charged as a cancellation fee.

(3) For cancellations less than 14 days before arrival or in case of no-show, the full first monthly rent will be charged as a cancellation fee.

(4) Early termination of the rental agreement by the Tenant is only possible with 30 days' notice to the end of the month, unless otherwise agreed in the rental contract. Rent already paid for the remaining period will not be refunded.

(5) The right to extraordinary termination for good cause remains unaffected for both parties.

§ 9 Liability

(1) The Landlord is liable without limitation for damages based on intentional or grossly negligent breach of duty, as well as for damages resulting from injury to life, body or health.

(2) For slight negligence, the Landlord is only liable in the event of a breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable, contract-typical damage.

(3) The Tenant is liable for all damages caused by them, their co-occupants or their guests to the apartment or its furnishings.

(4) The Landlord assumes no liability for the Tenant's personal belongings stored in the apartment.

§ 10 Data Protection

The collection, processing and use of personal data is carried out in accordance with our privacy policy, which can be accessed on our website under the “Privacy Policy” menu item.

§ 11 Applicable Law and Jurisdiction

(1) Austrian law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules of private international law.

(2) The place of jurisdiction for all disputes arising from or in connection with the rental agreement is Vienna, Austria, insofar as legally permissible.

(3) The European Commission provides a platform for online dispute resolution (ODR): ec.europa.eu/consumers/odr/

§ 12 Severability Clause

Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision. The same applies to any gaps.